Key Policy Components

Eligible Returns/Refunds:

1. Damaged/Defective: Items arriving broken, spoiled, expired, or significantly different from advertised.
2. Incorrect Order: Wrong items or incomplete orders.
3. Unopened/Unused: Generally required for perishable items unless defective.

Ineligible Returns/Refunds:

1. Taste Preference: Taste is subjective and not a valid reason.
2. Partially Consumed: Once opened or used, items are typically not returnable.
3. Delivery Issues: Incorrect address or unavailability by customer.

Timeframes:

1. Report Issues: Within 24-72 hours of delivery for immediate action.
2. Policy Duration: Some policies last 7 days from delivery, while others are stricter.

Proof Required:

1. Photos/Videos: Essential proof, especially for damage, showing the original packaging and product.

Refund Process:

1. Method: Back to the original payment method or UPI.
2. Timing: Processed within 3-7 business days after approval.

Customer Responsibility:

1. Provide accurate delivery address and contact details.
2. Report issues promptly with evidence.

Sample Policy Structure:

"We offer refunds for damaged or incorrect orders reported within 24 hours of delivery with photo/video proof. Due to the perishable nature of snacks, we do not accept returns for taste preference. Items must be unopened and in original packaging. Please email [nistafoods@gmail.com] with your Order ID and evidence